We realize that intentions can’t always be realized and plans do not always work out. For the most part, we will try to give full refunds, less a small administrative fee, especially if we are given sufficient notice. Please refer to the cancellation policy information provided with each specific event (conference, destination event, or webinar).

Time zones can be very confusing. We often have up to ten time zones represented in our online events. We usually try to remember to indicate the time zone as Pacific Time as most of our online events are scheduled in that time zone. If close to the dates when shifts are made from standard…

We provide a Verification of Attendance certificate upon request, but we leave the application for the continuing education credits between the individual and their regulating body. Individualized certificates are made available for the onsite Intensives. For the Vancouver Conference, certificates of attendance are available at the product table at the end of the conference.

Technology is getting better and these problems are becoming less frequent; however, they still happen. To compensate for this, we do our best to provide you with a recording of the webinar for you to review in your own time. Unfortunately, we are not able to give refunds for these online events.

If you register for the event, you will automatically receive a link to the video recording (assuming there are no technical glitches), providing you with 30 days access. For those unable to attend the live session, we are hoping to have downloadable audio/video recordings available for purchase in the future.

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