About our data use and protection policy

Should you interact with us in any way, we promise to treat your personal data with the utmost care and do all we can to comply with Canadian and EU data laws as well as industry standards.

Please note that the only information we typically collect is address and contact information, which we use for shipping or correspondence purposes only, including our Newsletter, if you wish.

We DO NOT collect or keep any credit card information.
We DO NOT profile registrants in any way.
We DO NOT  share our database with any other party.

We DO keep your purchase or event registration information on file but use this anonymously for our own records and reports.
We DO keep your continuing education history on file for your benefit and ours so that we can ensure you receive credit for courses that you complete, especially those courses that serve as prerequisites for further study.

If you do not sign up for our newsletter, we will automatically archive your contact information within two years of the last recorded business with the Neufeld Institute in order to make sure we are in compliance with Canadian and European data laws and standards, as well as to ensure that there is nothing on file that could be used inappropriately.

If you have done business with us and we do not have your express consent on file to send you a newsletter, we will send a follow-up email to give you a chance to sign up for our newsletter. Otherwise, we aim to leave you alone. If you get tired of our newsletters or change your mind about receiving them, you can unsubscribe with a simple click. We kindly request that you do not mark our newsletters as spam as this hurts our online reputation.

You are welcome to call our office (001•604•263•4278) at any time to check on the information we have on file for you. We can also send it to you upon your request. We have never had a database breach and we get the best help we can to make sure it stays that way.

If you wish to sign up for our periodic newsletter at this time, please complete our Newsletter Registration Form.