Frequently Asked Questions
Here are some QUICK LINKS to help you explore The Neufeld Institute website:
If you have a question about the Neufeld Institute or its offerings and services, please first consult the Frequently Asked Questions below. Should you find your inquiry cannot be answered by any of the answers below, you can contact our office directly.
EVENTS
How can I book a presentation, podcast, or course for a group?
Please contact us via the website inquiry feature. In addition to Dr. Neufeld, we have a team of Neufeld-trained faculty and facilitators who present his attachment-based developmental paradigm.
REGISTRATION
For registration assistance such as help with payment or course access after purchase, please contact our office.
If you registered for a course but didn’t receive a receipt or Welcome email, please first check your Spam or Promotions folder before you reach out to us — thank you.
COURSE CERTIFICATES & COURSE CREDIT
Do I receive a certificate at the end of a course?
Yes, we provide a Verification of Attendance certificate for every course. It includes the total course hours as listed in our Course Catalogue. The hours are calculated as twice the number of course sessions plus additional time (listed on the certificate as “___ hours +”), to reflect that the material includes more than just the recorded lectures and that the amount of supplementary resources viewed varies by student.
You’ll find instructions for requesting your certificate in the Wrap-Up section of your course.
How do I request a certificate for a past Virtual Campus course?
If you missed requesting a certificate for a past Virtual Campus course through our automated certificate system, you have not missed out. If your request is more urgent, please contact us. Otherwise, please stay tuned for updates in October regarding our new certificate request process - thanks for your patience!
Can I receive continuing education credits or professional development credit hours for taking Neufeld Courses?
No, we can’t issue formal course credit as we are not an accredited educational institution. However, we do provide a Verification of Attendance certificate for every course, showing the course hours (listed in our Course Catalogue). You can use your certificate along with the course description from our website to apply for credit with your professional body or institution. It is up to each organization to decide whether equivalent credits can be earned through our courses
COURSE ACCESS
All of our courses are delivered through our online campus platform. Campus features include intuitive course navigation, progress tracking, English auto-generated transcripts, and downloadable lecture audio files.
Each new course registration includes 12 months of access to course materials and the opportunity to ask questions of our Course Support Team. This 12-month access period is independent of any other course registration. Purchasing a new course does not include access to past courses.
Access to past courses is available through our Campus Member Centre. When Campus Members take new courses, individual course tuition rates apply. When a course’s 12-month access period ends, ongoing alumni access to that course is available with an active Campus Membership.
You can track course registration and subscription expiry dates through purchase history in your Campus Profile. We also send 2-week reminder emails before access is set to expire.
COURSE SUPPORT
What kind of course support is available?
Course enrolment includes access to our Course Support Team, offering a chance to reflect and ask questions about course material with someone trained in Dr. Neufeld’s approach. In some courses, you can send private questions to our Course Support Team through a Q&A system. In others, you’ll be paired with a team member who responds to your reflections and questions in personal course worksheets.
If you’re a group of 10 or more looking for customized course support, please contact us to explore your options.
If you’ve taken a course and are looking for further guidance on helping the children in your care, we have trained Parent Consultants available. While their primary purpose is to support parents who have taken our courses, anyone is welcome to explore their services.
Still have questions?
If you have been through our FAQ and still have questions or require additional information that you cannot find on our website, you may contact our office.
Upcoming Scheduled Classes
Some of our courses are also offered as scheduled classes from time to time with our Faculty providing weekly live special support sessions. If you already have taken the course in its self-paced version, you can enrol in the scheduled class for a fee of only 50 CAD.
Classes Start: March 31, 2026
Tuesdays 10:00AM – 11:00AM PT
Runs for 8 weeks
With Heather Ferguson and Celena Krahn
$250 CAD
Part II of the Power to Parent gets to the heart of developmental science — that growth happens quite spontaneously if conditions are conducive. Neufeld expands on just what those conditions are and the role of parents in the maturing processes. Since growing older is no guarantee of growing up, knowing what children truly need from their parents is key to raising children.
Classes Start: April 2, 2026
Thursdays 10:00 – 11:30AM PT
Runs for 8 weeks
With Tamara Strijack and Jodi Bergman
$250 CAD
Neufeld puts the puzzle pieces together to reveal true play as Nature's way of taking care of emotion. This realization makes sense of the trouble we are now in, as the culture that was meant to take care of play has largely been lost. These insights are distinct to this approach and key to supporting healthy development and emotional well-being in our children and ourselves.
Classes Start: April 8, 2026
Wednesdays: 1:00 – 2:00 PM PT
Runs for 4 weeks
With Lisa Weiner and Robin Brooks-Sherriff
$150 CAD
Today's adolescents live in a hypersexualized culture. Despite their greater exposure and education, current evidence suggests that many youth are in trouble sexually and that their sexual development is not unfolding as it should.
Classes Start: April 14, 2026
Tuesdays 5:30 – 6:30PM PT
Runs for 6 weeks
No one is more susceptible to being misunderstood than the preschooler — especially when adults are trying to rush them out of their untempered nature, inconsiderate relating, or separation problems.
Classes Start: April 29, 2026
Wednesdays 10:00 – 11:30 AM PT
Runs for 7 weeks
With Jule Epp and Karen Bollman
$250 CAD
This course provides a fresh look at the causes and consequences of sensory overload in the brain and its role in a spectrum of syndromes, including autism, and to a lesser extent, some forms of giftedness as well as attention problems.
Charity & Non-Profit Status
The Neufeld Institute is a registered Canadian charitable organization under the name Neufeld Institute Foundation and is also registered as a NPO in British Columbia. If you would like to make a contribution to us, please go to our donation page.
Stay Connected with the Neufeld Institute
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The Neufeld Institute is a registered Canadian charitable organization under the name Neufeld Institute Foundation and is also registered as a NPO in British Columbia.
2155 West 36th Avenue
Vancouver, BC V6M 1L3
Canada
Vancouver, BC V6M 1L3
Canada
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